A quick service restaurant drive-thru is where a customer can place their order, pay, and be served all while remaining in their vehicle. This typically takes place through order confirmation boards and windows, allowing for speedier customer service. As of July 2022, employees at Dunkin' drive-thrus were seen as "friendly" by consumers 70 percent of the time.
Employee customer service in Dunkin' drive-thrus in the United States as of July 2022
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QSR magazine. (January 27, 2023). Employee customer service in Dunkin' drive-thrus in the United States as of July 2022 [Graph]. In Statista. Retrieved December 23, 2024, from https://www.statista.com/statistics/1066689/dunkin-drive-thrus-customer-service/
QSR magazine. "Employee customer service in Dunkin' drive-thrus in the United States as of July 2022." Chart. January 27, 2023. Statista. Accessed December 23, 2024. https://www.statista.com/statistics/1066689/dunkin-drive-thrus-customer-service/
QSR magazine. (2023). Employee customer service in Dunkin' drive-thrus in the United States as of July 2022. Statista. Statista Inc.. Accessed: December 23, 2024. https://www.statista.com/statistics/1066689/dunkin-drive-thrus-customer-service/
QSR magazine. "Employee Customer Service in Dunkin' Drive-thrus in The United States as of July 2022." Statista, Statista Inc., 27 Jan 2023, https://www.statista.com/statistics/1066689/dunkin-drive-thrus-customer-service/
QSR magazine, Employee customer service in Dunkin' drive-thrus in the United States as of July 2022 Statista, https://www.statista.com/statistics/1066689/dunkin-drive-thrus-customer-service/ (last visited December 23, 2024)
Employee customer service in Dunkin' drive-thrus in the United States as of July 2022 [Graph], QSR magazine, January 27, 2023. [Online]. Available: https://www.statista.com/statistics/1066689/dunkin-drive-thrus-customer-service/
