A quick service restaurant drive-thru is where a customer can place their order, pay, and be served all while remaining in their vehicle. This typically takes place through order confirmation boards and windows, allowing for speedier customer service. As of July 2022, employees at Chick-fil-A drive-thrus were seen as "friendly" by consumers 88 percent of the time.
Employee customer service in Chick-fil-A drive-thrus in the United States as of July 2022
Characteristic
Share of respondents
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
QSR magazine. (January 27, 2023). Employee customer service in Chick-fil-A drive-thrus in the United States as of July 2022 [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1066683/chick-fil-a-drive-thrus-customer-service/
QSR magazine. "Employee customer service in Chick-fil-A drive-thrus in the United States as of July 2022." Chart. January 27, 2023. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1066683/chick-fil-a-drive-thrus-customer-service/
QSR magazine. (2023). Employee customer service in Chick-fil-A drive-thrus in the United States as of July 2022. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1066683/chick-fil-a-drive-thrus-customer-service/
QSR magazine. "Employee Customer Service in Chick-fil-a Drive-thrus in The United States as of July 2022." Statista, Statista Inc., 27 Jan 2023, https://www.statista.com/statistics/1066683/chick-fil-a-drive-thrus-customer-service/
QSR magazine, Employee customer service in Chick-fil-A drive-thrus in the United States as of July 2022 Statista, https://www.statista.com/statistics/1066683/chick-fil-a-drive-thrus-customer-service/ (last visited August 24, 2024)
Employee customer service in Chick-fil-A drive-thrus in the United States as of July 2022 [Graph], QSR magazine, January 27, 2023. [Online]. Available: https://www.statista.com/statistics/1066683/chick-fil-a-drive-thrus-customer-service/