Customer service in Arby's drive-thrus in the U.S. 2022

Published by Statista Research Department, Apr 24, 2024
A quick service restaurant drive-thru is where a customer can place their order, pay, and be served all while remaining in their vehicle. This typically takes place through order confirmation boards and windows, allowing for speedier customer service. As of July 2022, employees at Arby's drive-thrus were seen as "friendly" by consumers 72.4 percent of the time. Comparatively, employees were seen as "rude" in 2.9 percent of interactions.

Employee customer service in Arby's drive-thrus in the United States as of July 2022

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Release date

January 2023

Region

United States

Survey time period

July 2022

Number of respondents

1,010 drive-thru customers

Method of interview

Online survey

Supplementary notes

Release date is date of access.

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