In the fourth quarter of 2023, Citybus Limited (Franchise for Airport and North Lantau bus network) had the highest rate of complaints among all franchised bus operators in Hong Kong. For every million passengers, the service was referenced over 24 times in complaints to the the transportation complaints authority.
Number of complaints and suggestions per million passenger journey of franchised bus services in Hong Kong in 4th quarter of 2023, by bus company
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Number of complaints and suggestions per million passenger journey
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Number of complaints and suggestions per million passenger journey of franchised bus services in Hong Kong in 4th quarter of 2023, by bus company
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THB (Transport Advisory Committee, Transport Complaints Unit). (March 26, 2024). Number of complaints and suggestions per million passenger journey of franchised bus services in Hong Kong in 4th quarter of 2023, by bus company [Graph]. In Statista. Retrieved April 27, 2025, from https://www.statista.com/statistics/1062085/number-of-hong-kong-complaints-per-million-passenger-journey-of-bus-services-by-bus-company/
THB (Transport Advisory Committee, Transport Complaints Unit). "Number of complaints and suggestions per million passenger journey of franchised bus services in Hong Kong in 4th quarter of 2023, by bus company." Chart. March 26, 2024. Statista. Accessed April 27, 2025. https://www.statista.com/statistics/1062085/number-of-hong-kong-complaints-per-million-passenger-journey-of-bus-services-by-bus-company/
THB (Transport Advisory Committee, Transport Complaints Unit). (2024). Number of complaints and suggestions per million passenger journey of franchised bus services in Hong Kong in 4th quarter of 2023, by bus company. Statista. Statista Inc.. Accessed: April 27, 2025. https://www.statista.com/statistics/1062085/number-of-hong-kong-complaints-per-million-passenger-journey-of-bus-services-by-bus-company/
THB (Transport Advisory Committee, Transport Complaints Unit). "Number of Complaints and Suggestions per Million Passenger Journey of Franchised Bus Services in Hong Kong in 4th Quarter of 2023, by Bus Company." Statista, Statista Inc., 26 Mar 2024, https://www.statista.com/statistics/1062085/number-of-hong-kong-complaints-per-million-passenger-journey-of-bus-services-by-bus-company/
THB (Transport Advisory Committee, Transport Complaints Unit), Number of complaints and suggestions per million passenger journey of franchised bus services in Hong Kong in 4th quarter of 2023, by bus company Statista, https://www.statista.com/statistics/1062085/number-of-hong-kong-complaints-per-million-passenger-journey-of-bus-services-by-bus-company/ (last visited April 27, 2025)
Number of complaints and suggestions per million passenger journey of franchised bus services in Hong Kong in 4th quarter of 2023, by bus company [Graph], THB (Transport Advisory Committee, Transport Complaints Unit), March 26, 2024. [Online]. Available: https://www.statista.com/statistics/1062085/number-of-hong-kong-complaints-per-million-passenger-journey-of-bus-services-by-bus-company/
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