The most common purpose of use of electronic state and municipal services in Russia was to obtain information from official websites and portals, which was done by nearly 71 percent of the population who received public services in 2022. Moreover, approximately 60 percent of them made appointments online and 58 percent transferred mandatory payments via the internet.
Share of governmental and municipal service recipients in an electronic form in Russia in 2022, by purpose
Characteristic
Share of population
To receive information from official websites and portals
70.5%
To make an appointment through the internet
60.3%
To transfer mandatory payments
57.8%
To receive results about reception of services electronically (in personal profile)
51.5%
To submit filled out forms and other necessary docs electronically
43.7%
To receive notifications from portals via e-mail or SMS
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Higher School of Economics. (January 30, 2024). Share of governmental and municipal service recipients in an electronic form in Russia in 2022, by purpose [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1059098/share-of-russians-receiving-public-services-electronically-by-purpose/
Higher School of Economics. "Share of governmental and municipal service recipients in an electronic form in Russia in 2022, by purpose." Chart. January 30, 2024. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1059098/share-of-russians-receiving-public-services-electronically-by-purpose/
Higher School of Economics. (2024). Share of governmental and municipal service recipients in an electronic form in Russia in 2022, by purpose. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1059098/share-of-russians-receiving-public-services-electronically-by-purpose/
Higher School of Economics. "Share of Governmental and Municipal Service Recipients in An Electronic Form in Russia in 2022, by Purpose." Statista, Statista Inc., 30 Jan 2024, https://www.statista.com/statistics/1059098/share-of-russians-receiving-public-services-electronically-by-purpose/
Higher School of Economics, Share of governmental and municipal service recipients in an electronic form in Russia in 2022, by purpose Statista, https://www.statista.com/statistics/1059098/share-of-russians-receiving-public-services-electronically-by-purpose/ (last visited December 22, 2024)
Share of governmental and municipal service recipients in an electronic form in Russia in 2022, by purpose [Graph], Higher School of Economics, January 30, 2024. [Online]. Available: https://www.statista.com/statistics/1059098/share-of-russians-receiving-public-services-electronically-by-purpose/
