Most users of electronic state and municipal services in Russia interacted with them by receiving information from official websites and portals, which was done by roughly three-quarters of the population who received public services in 2023. Moreover, approximately 52 percent of them made appointments online, and 58 percent transferred mandatory payments via the internet.
Share of governmental and municipal service recipients in an electronic form in Russia in 2023, by interaction
Characteristic
Share of population
Receive information from official websites and portals
75.3%
Transfer mandatory payments
57.8%
Make an appointment through the internet
51.8%
Receive results about reception of services electronically (in the personal profile)
49%
Receive notifications from portals via e-mail or SMS
46.6%
Submit filled out forms and other necessary docs electronically
42.5%
Download forms to fill out
29.9%
Communicate with a chat bot to receive information on public services
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Higher School of Economics. (March 9, 2025). Share of governmental and municipal service recipients in an electronic form in Russia in 2023, by interaction [Graph]. In Statista. Retrieved May 15, 2025, from https://www.statista.com/statistics/1059098/share-of-russians-receiving-public-services-electronically-by-purpose/
Higher School of Economics. "Share of governmental and municipal service recipients in an electronic form in Russia in 2023, by interaction." Chart. March 9, 2025. Statista. Accessed May 15, 2025. https://www.statista.com/statistics/1059098/share-of-russians-receiving-public-services-electronically-by-purpose/
Higher School of Economics. (2025). Share of governmental and municipal service recipients in an electronic form in Russia in 2023, by interaction. Statista. Statista Inc.. Accessed: May 15, 2025. https://www.statista.com/statistics/1059098/share-of-russians-receiving-public-services-electronically-by-purpose/
Higher School of Economics. "Share of Governmental and Municipal Service Recipients in An Electronic Form in Russia in 2023, by Interaction." Statista, Statista Inc., 9 Mar 2025, https://www.statista.com/statistics/1059098/share-of-russians-receiving-public-services-electronically-by-purpose/
Higher School of Economics, Share of governmental and municipal service recipients in an electronic form in Russia in 2023, by interaction Statista, https://www.statista.com/statistics/1059098/share-of-russians-receiving-public-services-electronically-by-purpose/ (last visited May 15, 2025)
Share of governmental and municipal service recipients in an electronic form in Russia in 2023, by interaction [Graph], Higher School of Economics, March 9, 2025. [Online]. Available: https://www.statista.com/statistics/1059098/share-of-russians-receiving-public-services-electronically-by-purpose/
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