When it comes to holiday shopping online, the main complaint for UK consumers was slow websites and cumbersome checkout processes. According to the results of a survey conducted with European and global consumers in 2018, 51 percent of UK consumers said lengthy shipping times and slow order fulfilment was also a point that made the online holiday shopping experience painful.
Share of consumer complaints about online holiday shopping experience in the United Kingdom (UK) in 2018*
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Bazaarvoice. (September 4, 2019). Share of consumer complaints about online holiday shopping experience in the United Kingdom (UK) in 2018* [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1058303/online-holiday-shopping-main-pain-points-for-uk-consumers/
Bazaarvoice. "Share of consumer complaints about online holiday shopping experience in the United Kingdom (UK) in 2018*." Chart. September 4, 2019. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1058303/online-holiday-shopping-main-pain-points-for-uk-consumers/
Bazaarvoice. (2019). Share of consumer complaints about online holiday shopping experience in the United Kingdom (UK) in 2018*. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1058303/online-holiday-shopping-main-pain-points-for-uk-consumers/
Bazaarvoice. "Share of Consumer Complaints about Online Holiday Shopping Experience in The United Kingdom (Uk) in 2018*." Statista, Statista Inc., 4 Sep 2019, https://www.statista.com/statistics/1058303/online-holiday-shopping-main-pain-points-for-uk-consumers/
Bazaarvoice, Share of consumer complaints about online holiday shopping experience in the United Kingdom (UK) in 2018* Statista, https://www.statista.com/statistics/1058303/online-holiday-shopping-main-pain-points-for-uk-consumers/ (last visited December 22, 2024)
Share of consumer complaints about online holiday shopping experience in the United Kingdom (UK) in 2018* [Graph], Bazaarvoice, September 4, 2019. [Online]. Available: https://www.statista.com/statistics/1058303/online-holiday-shopping-main-pain-points-for-uk-consumers/
