According to the results of a survey conducted with UK consumers in 2018, the leading complaint for shoppers when it comes to holiday shopping in physical stores was long checkout lines, with 68 percent of respondents citing this as a "pain point". Among other factors that made in-store holiday shopping unpleasant for consumers in the United Kingdom were overcrowded stores, pushy salespeople and limited product options.
Share of consumer complaints about in-store holiday shopping experience in the United Kingdom (UK) in 2018*
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Bazaarvoice. (September 4, 2019). Share of consumer complaints about in-store holiday shopping experience in the United Kingdom (UK) in 2018* [Graph]. In Statista. Retrieved December 25, 2024, from https://www.statista.com/statistics/1058279/in-store-holiday-shopping-main-pain-points-for-uk-consumers/
Bazaarvoice. "Share of consumer complaints about in-store holiday shopping experience in the United Kingdom (UK) in 2018*." Chart. September 4, 2019. Statista. Accessed December 25, 2024. https://www.statista.com/statistics/1058279/in-store-holiday-shopping-main-pain-points-for-uk-consumers/
Bazaarvoice. (2019). Share of consumer complaints about in-store holiday shopping experience in the United Kingdom (UK) in 2018*. Statista. Statista Inc.. Accessed: December 25, 2024. https://www.statista.com/statistics/1058279/in-store-holiday-shopping-main-pain-points-for-uk-consumers/
Bazaarvoice. "Share of Consumer Complaints about In-store Holiday Shopping Experience in The United Kingdom (Uk) in 2018*." Statista, Statista Inc., 4 Sep 2019, https://www.statista.com/statistics/1058279/in-store-holiday-shopping-main-pain-points-for-uk-consumers/
Bazaarvoice, Share of consumer complaints about in-store holiday shopping experience in the United Kingdom (UK) in 2018* Statista, https://www.statista.com/statistics/1058279/in-store-holiday-shopping-main-pain-points-for-uk-consumers/ (last visited December 25, 2024)
Share of consumer complaints about in-store holiday shopping experience in the United Kingdom (UK) in 2018* [Graph], Bazaarvoice, September 4, 2019. [Online]. Available: https://www.statista.com/statistics/1058279/in-store-holiday-shopping-main-pain-points-for-uk-consumers/
