A survey conducted in 2017 in Mexico revealed that physical stores were the most preferred channel to return products purchased online. According to the survey's results, 58 percent of respondents said they would rather return the items purchased online directly at the store, whereas 42 percent preferred shipping the product back to the online retailer.
Preferred channels for returning products purchased online in Mexico in 2017
The survey included a total of 18,000 consumers from all over the world.
The source does not provide information regarding the age of respondents or type of survey used.
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UPS. (March 15, 2018). Preferred channels for returning products purchased online in Mexico in 2017 [Graph]. In Statista. Retrieved October 02, 2024, from https://www.statista.com/statistics/1055188/preferred-product-return-option-online-purchases-mexico/
UPS. "Preferred channels for returning products purchased online in Mexico in 2017." Chart. March 15, 2018. Statista. Accessed October 02, 2024. https://www.statista.com/statistics/1055188/preferred-product-return-option-online-purchases-mexico/
UPS. (2018). Preferred channels for returning products purchased online in Mexico in 2017. Statista. Statista Inc.. Accessed: October 02, 2024. https://www.statista.com/statistics/1055188/preferred-product-return-option-online-purchases-mexico/
UPS. "Preferred Channels for Returning Products Purchased Online in Mexico in 2017." Statista, Statista Inc., 15 Mar 2018, https://www.statista.com/statistics/1055188/preferred-product-return-option-online-purchases-mexico/
UPS, Preferred channels for returning products purchased online in Mexico in 2017 Statista, https://www.statista.com/statistics/1055188/preferred-product-return-option-online-purchases-mexico/ (last visited October 02, 2024)
Preferred channels for returning products purchased online in Mexico in 2017 [Graph], UPS, March 15, 2018. [Online]. Available: https://www.statista.com/statistics/1055188/preferred-product-return-option-online-purchases-mexico/