Most important elements of online return policies for customers in Poland in 2019

Published by Małgorzata Puzio, Dec 9, 2022
Essential return policy elements that Polish respondents paid attention to when online shopping in 2019 had to do with convenience and costs. Fourteen percent of respondents did not pay attention to online stores' return policies at all.

What do you pay attention to in terms of product return policies?

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Release date

September 2019

Region

Poland

Survey time period

2019

Number of respondents

984 respondents

Age group

18-65 years

Special properties

Respondents who do online shopping

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

Original question (Polish): "Na co zwraca Pan(i) uwagę w kwestii polityki zwrotów towaru?"

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