Brazil: channels used for contacting companies 2018

Published by
J. G. Navarro,
Oct 30, 2023
During a 2018 survey, 96 percent of responding consumers and business buyers from Brazil stated they used mobile apps to contact companies; 72 percent said they used voice-activated personal assistants such as Siri or Alexa.

Communication channels used for contacting companies in Brazil in 2018

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Release date

May 2018

Region

Brazil

Survey time period

March 26 to April 12, 2018

Number of respondents

300 consumers and 150 business buyers

Method of interview

Panel survey

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Statistics on " Mobile apps in the Nordics "

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Other statistics that may interest you Mobile apps in the Nordics

Overview

8

Reach and usage

5

App market

8

Messaging and communication

8

Social media

8

Payment and shopping apps

7

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Topics

Customer service in the U.S.Call center services industry in the U.S.Telecommunications services
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