Customer authentication: most secure methods according to European consumers in 2019
European consumers rated mobile one-time passcodes such as SMS codes sent to mobile devices as the leading method that provides the most secure experience. According to the results of a 2019 survey published by Stripe, another authentication method that was found most secure by consumers was a fingerprint biometric. This method was not viewed as delivering the best user experience, however. As opposed to 43 percent of consumer who found it secure, only 26 of them thought it was conducive to best experience.
