Customer service holds an important place in consumer perceptions and loyalty towards brands. According to the results of a 2019 survey carried out by Attest, across all generations poor customer service was the primary reason UK consumers stopped buying from a brand. Consumers also no longer shopped a brand due to negative reviews online associated with it, although this was a reason given more by the younger generations i.e. Millennials and Gen Zers.
Have you ever stopped buying from a brand for any of the following reasons?
* The source adds the following note: "The 1000 respondent sample is nationally representative of the UK’s working age population, in terms of age, gender and home location."
The generational definitions are: Gen Z: Aged 18-24; Millennials:
Aged 25-39; Gen X: Aged 40-54; Boomers: Aged 55-64
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Attest. (June 24, 2019). Have you ever stopped buying from a brand for any of the following reasons? [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1042558/consumer-reasons-for-no-longer-buying-from-brands-uk-by-generation/
Attest. "Have you ever stopped buying from a brand for any of the following reasons?." Chart. June 24, 2019. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1042558/consumer-reasons-for-no-longer-buying-from-brands-uk-by-generation/
Attest. (2019). Have you ever stopped buying from a brand for any of the following reasons?. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1042558/consumer-reasons-for-no-longer-buying-from-brands-uk-by-generation/
Attest. "Have You Ever Stopped Buying from a Brand for Any of The following Reasons?." Statista, Statista Inc., 24 Jun 2019, https://www.statista.com/statistics/1042558/consumer-reasons-for-no-longer-buying-from-brands-uk-by-generation/
Attest, Have you ever stopped buying from a brand for any of the following reasons? Statista, https://www.statista.com/statistics/1042558/consumer-reasons-for-no-longer-buying-from-brands-uk-by-generation/ (last visited December 22, 2024)
Have you ever stopped buying from a brand for any of the following reasons? [Graph], Attest, June 24, 2019. [Online]. Available: https://www.statista.com/statistics/1042558/consumer-reasons-for-no-longer-buying-from-brands-uk-by-generation/
