In the financial year of 2021, 90.7 percent of travelers at major Canadian airports were satisfied with their overall experience with security screening. The satisfaction level increased by 3.7 percent compared with the previous year and exceeded the 85 percent target.
Share of travelers satisfied with their overall security screening experience at Canadian airports from FY 2016 to FY 2021
Calculated from results of completed surveys at select busiest Canadian airports. High confidence is defined as answering 5, 6 or 7 on a 7-point scale survey questionnaire. The source does not specify the number of travelers surveyed, the time of the survey or the survey methodology. The target satisfaction rate is 85.0 percent. * The figures prior to FY 2019 were taken from a previous report.
Adapted from Statistics Canada, CATSA Annual Report 2021, page 41, FY 2016 to FY 2021. This does not constitute an endorsement by Statistics Canada of this product.
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CATSA. (July 5, 2021). Share of travelers satisfied with their overall security screening experience at Canadian airports from FY 2016 to FY 2021 [Graph]. In Statista. Retrieved December 25, 2024, from https://www.statista.com/statistics/1042475/canadian-airports-security-screening-satisfaction/
CATSA. "Share of travelers satisfied with their overall security screening experience at Canadian airports from FY 2016 to FY 2021." Chart. July 5, 2021. Statista. Accessed December 25, 2024. https://www.statista.com/statistics/1042475/canadian-airports-security-screening-satisfaction/
CATSA. (2021). Share of travelers satisfied with their overall security screening experience at Canadian airports from FY 2016 to FY 2021. Statista. Statista Inc.. Accessed: December 25, 2024. https://www.statista.com/statistics/1042475/canadian-airports-security-screening-satisfaction/
CATSA. "Share of Travelers Satisfied with Their Overall Security Screening Experience at Canadian Airports from Fy 2016 to Fy 2021." Statista, Statista Inc., 5 Jul 2021, https://www.statista.com/statistics/1042475/canadian-airports-security-screening-satisfaction/
CATSA, Share of travelers satisfied with their overall security screening experience at Canadian airports from FY 2016 to FY 2021 Statista, https://www.statista.com/statistics/1042475/canadian-airports-security-screening-satisfaction/ (last visited December 25, 2024)
Share of travelers satisfied with their overall security screening experience at Canadian airports from FY 2016 to FY 2021 [Graph], CATSA, July 5, 2021. [Online]. Available: https://www.statista.com/statistics/1042475/canadian-airports-security-screening-satisfaction/
