In 2019, 65 percent of consumers from the United States stated that they had customer service issues when shopping in-store because of long checkout lines. Another main reason for consumers having issues with in-store customer service was not being able to find employees to help.
Reasons why consumes have issues with customer service when shopping in physical retail stores in the United States in 2019
Characteristic
Share of respondents
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ICSC. (February 20, 2019). Reasons why consumes have issues with customer service when shopping in physical retail stores in the United States in 2019 [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/1040610/factors-causing-customer-service-issues-when-shopping-in-store-us/
ICSC. "Reasons why consumes have issues with customer service when shopping in physical retail stores in the United States in 2019." Chart. February 20, 2019. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/1040610/factors-causing-customer-service-issues-when-shopping-in-store-us/
ICSC. (2019). Reasons why consumes have issues with customer service when shopping in physical retail stores in the United States in 2019. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/1040610/factors-causing-customer-service-issues-when-shopping-in-store-us/
ICSC. "Reasons Why Consumes Have Issues with Customer Service When Shopping in Physical Retail Stores in The United States in 2019." Statista, Statista Inc., 20 Feb 2019, https://www.statista.com/statistics/1040610/factors-causing-customer-service-issues-when-shopping-in-store-us/
ICSC, Reasons why consumes have issues with customer service when shopping in physical retail stores in the United States in 2019 Statista, https://www.statista.com/statistics/1040610/factors-causing-customer-service-issues-when-shopping-in-store-us/ (last visited August 25, 2024)
Reasons why consumes have issues with customer service when shopping in physical retail stores in the United States in 2019 [Graph], ICSC, February 20, 2019. [Online]. Available: https://www.statista.com/statistics/1040610/factors-causing-customer-service-issues-when-shopping-in-store-us/