In 2019, 65 percent of consumers from the United States stated that they had customer service issues when shopping in-store because of long checkout lines. Another main reason for consumers having issues with in-store customer service was not being able to find employees to help.
Reasons why consumes have issues with customer service when shopping in physical retail stores in the United States in 2019
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
ICSC. (February 20, 2019). Reasons why consumes have issues with customer service when shopping in physical retail stores in the United States in 2019 [Graph]. In Statista. Retrieved November 17, 2024, from https://www.statista.com/statistics/1040610/factors-causing-customer-service-issues-when-shopping-in-store-us/
ICSC. "Reasons why consumes have issues with customer service when shopping in physical retail stores in the United States in 2019." Chart. February 20, 2019. Statista. Accessed November 17, 2024. https://www.statista.com/statistics/1040610/factors-causing-customer-service-issues-when-shopping-in-store-us/
ICSC. (2019). Reasons why consumes have issues with customer service when shopping in physical retail stores in the United States in 2019. Statista. Statista Inc.. Accessed: November 17, 2024. https://www.statista.com/statistics/1040610/factors-causing-customer-service-issues-when-shopping-in-store-us/
ICSC. "Reasons Why Consumes Have Issues with Customer Service When Shopping in Physical Retail Stores in The United States in 2019." Statista, Statista Inc., 20 Feb 2019, https://www.statista.com/statistics/1040610/factors-causing-customer-service-issues-when-shopping-in-store-us/
ICSC, Reasons why consumes have issues with customer service when shopping in physical retail stores in the United States in 2019 Statista, https://www.statista.com/statistics/1040610/factors-causing-customer-service-issues-when-shopping-in-store-us/ (last visited November 17, 2024)
Reasons why consumes have issues with customer service when shopping in physical retail stores in the United States in 2019 [Graph], ICSC, February 20, 2019. [Online]. Available: https://www.statista.com/statistics/1040610/factors-causing-customer-service-issues-when-shopping-in-store-us/