AI-driven engagement is forecasted to be the fastest growing customer experience technology use case in the world between 2017 and 2022, with a compound annual growth rate (CAGR) of around 10.5 percent. Interaction management and ubiquitous commerce trail close behind, both boasting a CAGR of over 10 percent. Customer experience platforms allow companies to analyze usage information and customer preferences in order to improve user experience.
Fastest growing customer experience (CX) technology use cases worldwide between 2017 and 2022*
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IDC. (August 6, 2019). Fastest growing customer experience (CX) technology use cases worldwide between 2017 and 2022* [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1040295/worldwide-customer-experience-technology-use-case-growth/
IDC. "Fastest growing customer experience (CX) technology use cases worldwide between 2017 and 2022*." Chart. August 6, 2019. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1040295/worldwide-customer-experience-technology-use-case-growth/
IDC. (2019). Fastest growing customer experience (CX) technology use cases worldwide between 2017 and 2022*. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1040295/worldwide-customer-experience-technology-use-case-growth/
IDC. "Fastest Growing Customer Experience (Cx) Technology Use Cases Worldwide between 2017 and 2022*." Statista, Statista Inc., 6 Aug 2019, https://www.statista.com/statistics/1040295/worldwide-customer-experience-technology-use-case-growth/
IDC, Fastest growing customer experience (CX) technology use cases worldwide between 2017 and 2022* Statista, https://www.statista.com/statistics/1040295/worldwide-customer-experience-technology-use-case-growth/ (last visited December 22, 2024)
Fastest growing customer experience (CX) technology use cases worldwide between 2017 and 2022* [Graph], IDC, August 6, 2019. [Online]. Available: https://www.statista.com/statistics/1040295/worldwide-customer-experience-technology-use-case-growth/
