Customer experience technology use case growth worldwide 2017-2022
AI-driven engagement is forecasted to be the fastest growing customer experience technology use case in the world between 2017 and 2022, with a compound annual growth rate (CAGR) of around 10.5 percent. Interaction management and ubiquitous commerce trail close behind, both boasting a CAGR of over 10 percent. Customer experience platforms allow companies to analyze usage information and customer preferences in order to improve user experience.