Global spending on customer experience (CX) technology is forecast to increase from around 500 billion U.S. dollars in 2019 to over 640 billion by 2022. Thanks to the growing popularity of internet connected consumer electronic devices, companies have more information on consumers experiences and needs than ever before. Simple consumer demographic information can now be expanded to include extremely detailed usage and preference information, providing companies with the ability to precisely analyze their consumers' experience and satisfaction. CX products provide companies with these analysis tools which help to influence business strategy based on the results.
Spending on customer experience (CX) technologies worldwide in 2018, 2019 and 2022
(in billion U.S. dollars)
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IDC. (August 6, 2019). Spending on customer experience (CX) technologies worldwide in 2018, 2019 and 2022 (in billion U.S. dollars) [Graph]. In Statista. Retrieved November 23, 2024, from https://www.statista.com/statistics/1040257/worldwide-customer-experience-technology-spending/
IDC. "Spending on customer experience (CX) technologies worldwide in 2018, 2019 and 2022 (in billion U.S. dollars)." Chart. August 6, 2019. Statista. Accessed November 23, 2024. https://www.statista.com/statistics/1040257/worldwide-customer-experience-technology-spending/
IDC. (2019). Spending on customer experience (CX) technologies worldwide in 2018, 2019 and 2022 (in billion U.S. dollars). Statista. Statista Inc.. Accessed: November 23, 2024. https://www.statista.com/statistics/1040257/worldwide-customer-experience-technology-spending/
IDC. "Spending on Customer Experience (Cx) Technologies Worldwide in 2018, 2019 and 2022 (in Billion U.S. Dollars)." Statista, Statista Inc., 6 Aug 2019, https://www.statista.com/statistics/1040257/worldwide-customer-experience-technology-spending/
IDC, Spending on customer experience (CX) technologies worldwide in 2018, 2019 and 2022 (in billion U.S. dollars) Statista, https://www.statista.com/statistics/1040257/worldwide-customer-experience-technology-spending/ (last visited November 23, 2024)
Spending on customer experience (CX) technologies worldwide in 2018, 2019 and 2022 (in billion U.S. dollars) [Graph], IDC, August 6, 2019. [Online]. Available: https://www.statista.com/statistics/1040257/worldwide-customer-experience-technology-spending/
