In 2019, the express delivery industry in China received more than 32 thousand complaints, mainly about delivery service in general, delay, and loss or shortage issues. The service quality problems of the sector were the results from unclear regulations, intensified price competition and rapid industry expansion.
Number of customer complaints on the express delivery services in China in 2019, by type
(in 1,000s)
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MOFCOM China. (July 17, 2020). Number of customer complaints on the express delivery services in China in 2019, by type (in 1,000s) [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1038219/china-express-delivery-complaint-number-types/
MOFCOM China. "Number of customer complaints on the express delivery services in China in 2019, by type (in 1,000s)." Chart. July 17, 2020. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1038219/china-express-delivery-complaint-number-types/
MOFCOM China. (2020). Number of customer complaints on the express delivery services in China in 2019, by type (in 1,000s). Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1038219/china-express-delivery-complaint-number-types/
MOFCOM China. "Number of Customer Complaints on The Express Delivery Services in China in 2019, by Type (in 1,000s)." Statista, Statista Inc., 17 Jul 2020, https://www.statista.com/statistics/1038219/china-express-delivery-complaint-number-types/
MOFCOM China, Number of customer complaints on the express delivery services in China in 2019, by type (in 1,000s) Statista, https://www.statista.com/statistics/1038219/china-express-delivery-complaint-number-types/ (last visited December 22, 2024)
Number of customer complaints on the express delivery services in China in 2019, by type (in 1,000s) [Graph], MOFCOM China, July 17, 2020. [Online]. Available: https://www.statista.com/statistics/1038219/china-express-delivery-complaint-number-types/
