In 2019, the express delivery industry in China received more than 32 thousand complaints, mainly about delivery service in general, delay, and loss or shortage issues. The service quality problems of the sector were the results from unclear regulations, intensified price competition and rapid industry expansion.
Number of customer complaints on the express delivery services in China in 2019, by type
(in 1,000s)
Adjust the presentation of the statistic and data points.
Share the statistic on social media channels or embed the statistic in your
website using "Embed Code", where available.
Cite this statistic and select one of the following formats: APA, Chicago, Harvard, MLA & Bluebook.
Print the statistic including description and metadata.
Chart type
Number of customer complaints on the express delivery services in China in 2019, by type
Share this statistic
You have no right to use this feature.
Make sure to contact us if you are interested in scientific citation.
You can upgrade your account to enable this functionality for all statistics.
This feature is not available with your current account.Request access
Learn more about how Statista can support your business.
MOFCOM China. (July 17, 2020). Number of customer complaints on the express delivery services in China in 2019, by type (in 1,000s) [Graph]. In Statista. Retrieved May 16, 2025, from https://www.statista.com/statistics/1038219/china-express-delivery-complaint-number-types/
MOFCOM China. "Number of customer complaints on the express delivery services in China in 2019, by type (in 1,000s)." Chart. July 17, 2020. Statista. Accessed May 16, 2025. https://www.statista.com/statistics/1038219/china-express-delivery-complaint-number-types/
MOFCOM China. (2020). Number of customer complaints on the express delivery services in China in 2019, by type (in 1,000s). Statista. Statista Inc.. Accessed: May 16, 2025. https://www.statista.com/statistics/1038219/china-express-delivery-complaint-number-types/
MOFCOM China. "Number of Customer Complaints on The Express Delivery Services in China in 2019, by Type (in 1,000s)." Statista, Statista Inc., 17 Jul 2020, https://www.statista.com/statistics/1038219/china-express-delivery-complaint-number-types/
MOFCOM China, Number of customer complaints on the express delivery services in China in 2019, by type (in 1,000s) Statista, https://www.statista.com/statistics/1038219/china-express-delivery-complaint-number-types/ (last visited May 16, 2025)
Number of customer complaints on the express delivery services in China in 2019, by type (in 1,000s) [Graph], MOFCOM China, July 17, 2020. [Online]. Available: https://www.statista.com/statistics/1038219/china-express-delivery-complaint-number-types/
Profit from additional features with an Employee Account
Please create an employee account to be able to mark statistics as favorites.
Then you can access your favorite statistics via the star in the header.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.