In 2019, 34 percent of consumers from the United States stated that they would switch away from a retailer which closed a nearby store because they would be no longer able to return/exchange items easily or receive customer service from the retailer. Another main reason for switching was that the retailer would not be in the front of their mind any longer.
Reasons why consumers no longer buy from a retailer that closed a nearby store in the United States in 2019
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Reasons why consumers no longer buy from a retailer that closed a nearby store in the United States in 2019
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ICSC. (March 27, 2019). Reasons why consumers no longer buy from a retailer that closed a nearby store in the United States in 2019 [Graph]. In Statista. Retrieved April 27, 2025, from https://www.statista.com/statistics/1037880/reasons-why-consumers-no-longer-buy-from-a-retailer-that-closes-a-nearby-store-us/
ICSC. "Reasons why consumers no longer buy from a retailer that closed a nearby store in the United States in 2019." Chart. March 27, 2019. Statista. Accessed April 27, 2025. https://www.statista.com/statistics/1037880/reasons-why-consumers-no-longer-buy-from-a-retailer-that-closes-a-nearby-store-us/
ICSC. (2019). Reasons why consumers no longer buy from a retailer that closed a nearby store in the United States in 2019. Statista. Statista Inc.. Accessed: April 27, 2025. https://www.statista.com/statistics/1037880/reasons-why-consumers-no-longer-buy-from-a-retailer-that-closes-a-nearby-store-us/
ICSC. "Reasons Why Consumers No Longer Buy from a Retailer That Closed a Nearby Store in The United States in 2019." Statista, Statista Inc., 27 Mar 2019, https://www.statista.com/statistics/1037880/reasons-why-consumers-no-longer-buy-from-a-retailer-that-closes-a-nearby-store-us/
ICSC, Reasons why consumers no longer buy from a retailer that closed a nearby store in the United States in 2019 Statista, https://www.statista.com/statistics/1037880/reasons-why-consumers-no-longer-buy-from-a-retailer-that-closes-a-nearby-store-us/ (last visited April 27, 2025)
Reasons why consumers no longer buy from a retailer that closed a nearby store in the United States in 2019 [Graph], ICSC, March 27, 2019. [Online]. Available: https://www.statista.com/statistics/1037880/reasons-why-consumers-no-longer-buy-from-a-retailer-that-closes-a-nearby-store-us/
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