Most convenient customer service channels in Poland 2018

Published by
Adriana Sas,
Apr 10, 2024
Customers in Poland preferred e-mail to contact customer service in 2018. As many as 64 percent of respondents said it was the best customer service channel. Chat on the website attracted the least interest.

Consumers' favorite customer service channels in Poland in 2018

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Release date

February 2019

Region

Poland

Survey time period

November 19-22, 2018

Number of respondents

1,000 respondents

Age group

18-65 years

Special properties

Internet users

Method of interview

Online panel

Supplementary notes

Original question (Polish):" Oceń poniższe kanały obsługi klienta, który kanał jest dla Ciebie wygodny?"

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