Most important elements of customer service in Poland 2018

Published by
Adriana Sas,
Mar 25, 2024
The most important element of customer service for respondents was the speed of response and the solution to the problem. Over 56 percent of customers in Poland admitted that automatic information about the status of the order is also essential.

Most important elements in the customer service process of retailers in Poland in 2018

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Release date

February 2019

Region

Poland

Survey time period

November 19-22, 2018

Number of respondents

1,000 respondents

Age group

18-65 years

Special properties

Internet users

Method of interview

Online panel

Supplementary notes

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