According to the source, almost 25 percent of respondents were able to communicate with brands via a chat that contained automatic replies in Poland in 2018. Nearly 53 percent of customers liked the idea of communicating with customer service via a bot, although not all of them were able to solve their problem.
Perception of using automatic replies (bots) to communicate with customers in Poland in 2018*
* The original question was worded as follows: (Polish) "Czy miałeś/-aś ostatnio okazję komunikować się z marką za pomocą czatu, który obejmował automatyczne odpowiedzi (bota)?" (English: "Have you recently had the opportunity to communicate with a brand using a chat that included automatic replies (bot)?").
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SMSAPI. (February 8, 2019). Perception of using automatic replies (bots) to communicate with customers in Poland in 2018* [Graph]. In Statista. Retrieved November 18, 2024, from https://www.statista.com/statistics/1035655/poland-bots-in-customer-service-communication/
SMSAPI. "Perception of using automatic replies (bots) to communicate with customers in Poland in 2018*." Chart. February 8, 2019. Statista. Accessed November 18, 2024. https://www.statista.com/statistics/1035655/poland-bots-in-customer-service-communication/
SMSAPI. (2019). Perception of using automatic replies (bots) to communicate with customers in Poland in 2018*. Statista. Statista Inc.. Accessed: November 18, 2024. https://www.statista.com/statistics/1035655/poland-bots-in-customer-service-communication/
SMSAPI. "Perception of Using Automatic Replies (Bots) to Communicate with Customers in Poland in 2018*." Statista, Statista Inc., 8 Feb 2019, https://www.statista.com/statistics/1035655/poland-bots-in-customer-service-communication/
SMSAPI, Perception of using automatic replies (bots) to communicate with customers in Poland in 2018* Statista, https://www.statista.com/statistics/1035655/poland-bots-in-customer-service-communication/ (last visited November 18, 2024)
Perception of using automatic replies (bots) to communicate with customers in Poland in 2018* [Graph], SMSAPI, February 8, 2019. [Online]. Available: https://www.statista.com/statistics/1035655/poland-bots-in-customer-service-communication/
