The lack of express delivery services in case of urgent needs would suppose customer loss in about 70 percent of the cases across Russia in 2018, as the study at hand unveils. Under critical situations, only 23 percent of the participants showed their disposition to find a solution and still order in the same shop by trying to negotiate terms wih an online store or by ordering an external delivery service.
Customer behavior when express delivery is not offered by online shops in case of urgency in Russia in 2018*
Made online or mobile purchases over the past 30 days
Method of interview
Online survey
Supplementary notes
* Participants were asked to answer the following question: "How do you most often deal with the situation when you need an urgent delivery, but it is not offered by online shop?"
750 individuals of the sample were surveyed in Moscow, 300 in Saint Petersburg and remaining 450 in other major cities. 750 people were surveyed through river sampling, and 750 were surveyed through panel sampling. Express delivery refers to a delivery on the day of order.
The source does not provide any information regarding missing percentage points to 100 percent, it might be due to rounding.
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Data Insight (RU). (June 6, 2018). Customer behavior when express delivery is not offered by online shops in case of urgency in Russia in 2018* [Graph]. In Statista. Retrieved November 05, 2024, from https://www.statista.com/statistics/1033707/customer-behavior-in-absence-of-express-delivery-for-critical-needs-russia/
Data Insight (RU). "Customer behavior when express delivery is not offered by online shops in case of urgency in Russia in 2018*." Chart. June 6, 2018. Statista. Accessed November 05, 2024. https://www.statista.com/statistics/1033707/customer-behavior-in-absence-of-express-delivery-for-critical-needs-russia/
Data Insight (RU). (2018). Customer behavior when express delivery is not offered by online shops in case of urgency in Russia in 2018*. Statista. Statista Inc.. Accessed: November 05, 2024. https://www.statista.com/statistics/1033707/customer-behavior-in-absence-of-express-delivery-for-critical-needs-russia/
Data Insight (RU). "Customer Behavior When Express Delivery Is Not Offered by Online Shops in Case of Urgency in Russia in 2018*." Statista, Statista Inc., 6 Jun 2018, https://www.statista.com/statistics/1033707/customer-behavior-in-absence-of-express-delivery-for-critical-needs-russia/
Data Insight (RU), Customer behavior when express delivery is not offered by online shops in case of urgency in Russia in 2018* Statista, https://www.statista.com/statistics/1033707/customer-behavior-in-absence-of-express-delivery-for-critical-needs-russia/ (last visited November 05, 2024)
Customer behavior when express delivery is not offered by online shops in case of urgency in Russia in 2018* [Graph], Data Insight (RU), June 6, 2018. [Online]. Available: https://www.statista.com/statistics/1033707/customer-behavior-in-absence-of-express-delivery-for-critical-needs-russia/
