NPS of selected car insurance companies in the U.S. 2017-2022

Published by Statista Research Department, Nov 1, 2024
Between 2017 and September 2022, USAA was the car insurer with the highest net promoter score (NPS) in the United States. NPS demonstrates policyholder loyalty and measures how likely customers are to recommend their insurer. USAA received a NPS of 79 percent between 2017 and September 2022.

Net Promoter Score (NPS) of selected car insurance companies in the United States from 2017 to September 2022

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Source

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Release date

September 2022

Region

United States

Survey time period

2017 to September 2022

Supplementary notes

The source analyzed over 125,000 insurance carriers reviews. Only insurers with at least 150 customer reviews were included.

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