One of the central reasons to abstain from online shopping in Russia in 2018, apart from the need for saving money, was the delivery of non-conforming products. Over 30 percent of the surveyed also complained about long shipping periods and difficult return procedures. Trust issues or the preferences for offline shopping were among rarely mentioned reasons for stopping e-shopping.
Most common reasons for stopping online shopping in Russia in 2018
Characteristic
Share of respondents
Need to save money
37%
Delivery of nonconforming products
33%
Long shipping period
32%
Difficulties to return
30%
Damaged product delivery
19%
Difficult tracking
14%
Too many lost orders
14%
Payment difficulties
12%
I only make online purchases in special categories/cases
5%
I would like to check/see the goods before a purchase
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DPD. (January 17, 2019). Most common reasons for stopping online shopping in Russia in 2018 [Graph]. In Statista. Retrieved November 21, 2024, from https://www.statista.com/statistics/1029439/russia-reasons-for-stopping-to-buy-online/
DPD. "Most common reasons for stopping online shopping in Russia in 2018." Chart. January 17, 2019. Statista. Accessed November 21, 2024. https://www.statista.com/statistics/1029439/russia-reasons-for-stopping-to-buy-online/
DPD. (2019). Most common reasons for stopping online shopping in Russia in 2018. Statista. Statista Inc.. Accessed: November 21, 2024. https://www.statista.com/statistics/1029439/russia-reasons-for-stopping-to-buy-online/
DPD. "Most Common Reasons for Stopping Online Shopping in Russia in 2018." Statista, Statista Inc., 17 Jan 2019, https://www.statista.com/statistics/1029439/russia-reasons-for-stopping-to-buy-online/
DPD, Most common reasons for stopping online shopping in Russia in 2018 Statista, https://www.statista.com/statistics/1029439/russia-reasons-for-stopping-to-buy-online/ (last visited November 21, 2024)
Most common reasons for stopping online shopping in Russia in 2018 [Graph], DPD, January 17, 2019. [Online]. Available: https://www.statista.com/statistics/1029439/russia-reasons-for-stopping-to-buy-online/
