More than six out of 10 peope in Canada prefer traditional banks over online banks because they like to physically visit the branch and being advised by professionals. This according to a survey carried out in April 2022. The majority of the respondents also agreed that traditional banks offer better customer service than online banks. Approximately four out of 10 respondents said that they would use an online bank but they worry about how to deposit cash into it and / or do not fully trust them with their personal data. Nevertheless, with traditional banks closing, 32 percent of the respondents would consider switching to online banks.
Consumer attitudes towards traditional and online banks in Canada in 2022
The question was phrased by the source as follows:
"To what extent do you agree with the following statements about traditional banks and online banks (also referred to as neobanks or challenger banks)?"
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Paysafe Group. (June 29, 2022). Consumer attitudes towards traditional and online banks in Canada in 2022 [Graph]. In Statista. Retrieved October 02, 2024, from https://www.statista.com/statistics/1028979/consumer-opinion-traditional-neobank-canada/
Paysafe Group. "Consumer attitudes towards traditional and online banks in Canada in 2022." Chart. June 29, 2022. Statista. Accessed October 02, 2024. https://www.statista.com/statistics/1028979/consumer-opinion-traditional-neobank-canada/
Paysafe Group. (2022). Consumer attitudes towards traditional and online banks in Canada in 2022. Statista. Statista Inc.. Accessed: October 02, 2024. https://www.statista.com/statistics/1028979/consumer-opinion-traditional-neobank-canada/
Paysafe Group. "Consumer Attitudes towards Traditional and Online Banks in Canada in 2022." Statista, Statista Inc., 29 Jun 2022, https://www.statista.com/statistics/1028979/consumer-opinion-traditional-neobank-canada/
Paysafe Group, Consumer attitudes towards traditional and online banks in Canada in 2022 Statista, https://www.statista.com/statistics/1028979/consumer-opinion-traditional-neobank-canada/ (last visited October 02, 2024)
Consumer attitudes towards traditional and online banks in Canada in 2022 [Graph], Paysafe Group, June 29, 2022. [Online]. Available: https://www.statista.com/statistics/1028979/consumer-opinion-traditional-neobank-canada/