The future of banking is fast becoming digital. With hundreds of bank branches closing across the United Kingdom (UK), customers are now more than ever using online and or mobile banking to handle a number of banking activities. In a survey conducted in late 2018, 53 percent of respondents used online banking to transfer money to another person. Customers used digital channels least frequently for disputes, complaints, deposits and withdrawals.
Which channel do you use to handle the following activities?
The source added the following information "Sample size varies as per the number of users for each of the activities listed above. Data represents channel preference as a proportion of users of a particular service."
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Deloitte. (October 9, 2018). Which channel do you use to handle the following activities? [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1027541/banking-activities-most-frequently-used-by-digital-channels-in-the-united-kingdom/
Deloitte. "Which channel do you use to handle the following activities?." Chart. October 9, 2018. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1027541/banking-activities-most-frequently-used-by-digital-channels-in-the-united-kingdom/
Deloitte. (2018). Which channel do you use to handle the following activities?. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1027541/banking-activities-most-frequently-used-by-digital-channels-in-the-united-kingdom/
Deloitte. "Which Channel Do You Use to Handle The following Activities?." Statista, Statista Inc., 9 Oct 2018, https://www.statista.com/statistics/1027541/banking-activities-most-frequently-used-by-digital-channels-in-the-united-kingdom/
Deloitte, Which channel do you use to handle the following activities? Statista, https://www.statista.com/statistics/1027541/banking-activities-most-frequently-used-by-digital-channels-in-the-united-kingdom/ (last visited December 21, 2024)
Which channel do you use to handle the following activities? [Graph], Deloitte, October 9, 2018. [Online]. Available: https://www.statista.com/statistics/1027541/banking-activities-most-frequently-used-by-digital-channels-in-the-united-kingdom/
