Leading industries for customer experience in the UK 2019

Published by
Tugba Sabanoglu,
Feb 22, 2024
In the eyes of consumers in the United Kingdom, retail offered the best customer experience (CX) over other industries, a recent study carried out by Sales Force revealed. According to the survey exploring digital transformation and customer experience in the UK, in comparison to 47 percent of respondents who found retail to be CX-friendly, only 20 percent of respondents were happy with the customer experience financial services provided customers.

Digital customer experience: top ranking industries in the United Kingdom (UK) in 2019*

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Release date

June 2019

Region

United Kingdom

Survey time period

April 2-18, 2019

Number of respondents

540**

Method of interview

Online panel

Supplementary notes

* Respondents were asked to rank the top three and bottom three industries by experience.
** Consumers surveyed in this study represent Millennials/Gen Zers, GenXers, and Silents/Baby Boomers.

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Statistics on " Retail technology in the United Kingdom (UK) "

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Other statistics that may interest you Retail technology in the United Kingdom (UK)

European overview

7

UK e-commerce overview

7

Digital capabilities

8

In-store and online Customer Experience (CX)

8

Consumer data and privacy

5

Further related statistics

19

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Statistics

Topics

Retail technology in the UKE-commerce in the United Kingdom (UK)Retail trade in EuropeMultichannel retail in the UKClick and collect
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