Artificial Intelligence: areas of use by retailers in the UK 2019
In the United Kingdom, retailers are inevitably using Artificial Intelligence (AI) technologies to help with data and analytics in their business. The use of AI in e-commerce was also widely adopted at 83 percent, while 77 percent of UK retailers were deploying AI tech in customer services such as chatbots. From a supply chain perspective, AI was adopted only by half of the UK retailers surveyed in this study. 57 percent of retailers benefitted from AI in warehousing stock management area, while warehousing robotics and logistics were only adopted by less than half of retailers as of 2019.
