In 2021, An Post received 56,309 written complaints, an increase of 17.12 percent increase compared to the previous year. The significant increase in customer complaints in the past two years was partly due to the impact of Brexit, changes in customer behaviour during the COVID-19 lockdown, and changes in custom rules.
Number of written customer complaints received by postal service provider An Post from FY 2014 to FY 2021
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An Post. (June 22, 2022). Number of written customer complaints received by postal service provider An Post from FY 2014 to FY 2021 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1025840/an-post-complaints-received-ireland/
An Post. "Number of written customer complaints received by postal service provider An Post from FY 2014 to FY 2021." Chart. June 22, 2022. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1025840/an-post-complaints-received-ireland/
An Post. (2022). Number of written customer complaints received by postal service provider An Post from FY 2014 to FY 2021. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1025840/an-post-complaints-received-ireland/
An Post. "Number of Written Customer Complaints Received by Postal Service Provider An Post from Fy 2014 to Fy 2021." Statista, Statista Inc., 22 Jun 2022, https://www.statista.com/statistics/1025840/an-post-complaints-received-ireland/
An Post, Number of written customer complaints received by postal service provider An Post from FY 2014 to FY 2021 Statista, https://www.statista.com/statistics/1025840/an-post-complaints-received-ireland/ (last visited December 22, 2024)
Number of written customer complaints received by postal service provider An Post from FY 2014 to FY 2021 [Graph], An Post, June 22, 2022. [Online]. Available: https://www.statista.com/statistics/1025840/an-post-complaints-received-ireland/
