This statistic gives the share of mobile workers worldwide who can proactively understand customer issues before an appointment in 2018. During the survey, 85 percent of high performing mobile workers indicated that they understood their customers issues before an appointment in 2018.
Share of mobile workers worldwide who can proactively understand customer issues before an appointment in 2018
Characteristic
Percentage of respondents
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Type of survey and age of respondents not indicated.
High performers- rate their company's customer satisfaction as excellent
Underperformers- rate their company's customer satisfaction as average or below
Moderate Performers- all other customer service professionals
The source doesn't mention the exact number of mobile workers.
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Salesforce Research. (March 19, 2019). Share of mobile workers worldwide who can proactively understand customer issues before an appointment in 2018 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1025546/mobile-workers-worldwide-who-understand-customer-issues-before-appointment/
Salesforce Research. "Share of mobile workers worldwide who can proactively understand customer issues before an appointment in 2018." Chart. March 19, 2019. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1025546/mobile-workers-worldwide-who-understand-customer-issues-before-appointment/
Salesforce Research. (2019). Share of mobile workers worldwide who can proactively understand customer issues before an appointment in 2018. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1025546/mobile-workers-worldwide-who-understand-customer-issues-before-appointment/
Salesforce Research. "Share of Mobile Workers Worldwide Who Can Proactively Understand Customer Issues before An Appointment in 2018." Statista, Statista Inc., 19 Mar 2019, https://www.statista.com/statistics/1025546/mobile-workers-worldwide-who-understand-customer-issues-before-appointment/
Salesforce Research, Share of mobile workers worldwide who can proactively understand customer issues before an appointment in 2018 Statista, https://www.statista.com/statistics/1025546/mobile-workers-worldwide-who-understand-customer-issues-before-appointment/ (last visited July 22, 2024)
Share of mobile workers worldwide who can proactively understand customer issues before an appointment in 2018 [Graph], Salesforce Research, March 19, 2019. [Online]. Available: https://www.statista.com/statistics/1025546/mobile-workers-worldwide-who-understand-customer-issues-before-appointment/