This statistic demonstrates the share of service decision makers making significant investments in mobile workers worldwide in 2018. During the survey, 87 percent of high performing service decision makers said that they are making significant investments in mobile workers.
Service decision makers making significant investments in mobile workers worldwide 2018
Type of survey and age of respondents not indicated.
High performers- rate their company's customer satisfaction as excellent
Underperformers- rate their company's customer satisfaction as average or below
Moderate Performers- all other customer service professionals
The source doesn't mention the exact number of decision makers.
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Salesforce Research. (March 19, 2019). Service decision makers making significant investments in mobile workers worldwide 2018 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1025331/service-decision-makers-investments-mobile-workers/
Salesforce Research. "Service decision makers making significant investments in mobile workers worldwide 2018." Chart. March 19, 2019. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1025331/service-decision-makers-investments-mobile-workers/
Salesforce Research. (2019). Service decision makers making significant investments in mobile workers worldwide 2018. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1025331/service-decision-makers-investments-mobile-workers/
Salesforce Research. "Service Decision Makers Making Significant Investments in Mobile Workers Worldwide 2018." Statista, Statista Inc., 19 Mar 2019, https://www.statista.com/statistics/1025331/service-decision-makers-investments-mobile-workers/
Salesforce Research, Service decision makers making significant investments in mobile workers worldwide 2018 Statista, https://www.statista.com/statistics/1025331/service-decision-makers-investments-mobile-workers/ (last visited December 22, 2024)
Service decision makers making significant investments in mobile workers worldwide 2018 [Graph], Salesforce Research, March 19, 2019. [Online]. Available: https://www.statista.com/statistics/1025331/service-decision-makers-investments-mobile-workers/
