This statistic shows what metrics service organizations use worldwide in 2018. During the survey, 80 percent of service organizations said that they use a customer satisfaction metric, and 75 percent said they use an employee experience metric.
Metrics used by service organizations worldwide 2018
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Salesforce Research. (March 19, 2019). Metrics used by service organizations worldwide 2018 [Graph]. In Statista. Retrieved December 04, 2024, from https://www.statista.com/statistics/1025322/service-organizations-worldwide-metrics/
Salesforce Research. "Metrics used by service organizations worldwide 2018." Chart. March 19, 2019. Statista. Accessed December 04, 2024. https://www.statista.com/statistics/1025322/service-organizations-worldwide-metrics/
Salesforce Research. (2019). Metrics used by service organizations worldwide 2018. Statista. Statista Inc.. Accessed: December 04, 2024. https://www.statista.com/statistics/1025322/service-organizations-worldwide-metrics/
Salesforce Research. "Metrics Used by Service Organizations Worldwide 2018." Statista, Statista Inc., 19 Mar 2019, https://www.statista.com/statistics/1025322/service-organizations-worldwide-metrics/
Salesforce Research, Metrics used by service organizations worldwide 2018 Statista, https://www.statista.com/statistics/1025322/service-organizations-worldwide-metrics/ (last visited December 04, 2024)
Metrics used by service organizations worldwide 2018 [Graph], Salesforce Research, March 19, 2019. [Online]. Available: https://www.statista.com/statistics/1025322/service-organizations-worldwide-metrics/
