This statistic demonstrates the share of service professionals worldwide who say their organization's agents can easily solve issues with information from back-end systems in 2018, by type. During the survey, 70 percent of service decision makers said that their organization's agents can solve problems more easily with information from back-end systems.
Share of service professionals worldwide who say their organization's agents can easily solve issues with information from back-end systems in 2018, by type
Characteristic
Percentage of respondents
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Salesforce Research. (March 19, 2019). Share of service professionals worldwide who say their organization's agents can easily solve issues with information from back-end systems in 2018, by type [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1025305/service-professionals-worldwide-agents-solve-problems-easily/
Salesforce Research. "Share of service professionals worldwide who say their organization's agents can easily solve issues with information from back-end systems in 2018, by type." Chart. March 19, 2019. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1025305/service-professionals-worldwide-agents-solve-problems-easily/
Salesforce Research. (2019). Share of service professionals worldwide who say their organization's agents can easily solve issues with information from back-end systems in 2018, by type. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1025305/service-professionals-worldwide-agents-solve-problems-easily/
Salesforce Research. "Share of Service Professionals Worldwide Who Say Their Organization's Agents Can Easily Solve Issues with Information from Back-end Systems in 2018, by Type." Statista, Statista Inc., 19 Mar 2019, https://www.statista.com/statistics/1025305/service-professionals-worldwide-agents-solve-problems-easily/
Salesforce Research, Share of service professionals worldwide who say their organization's agents can easily solve issues with information from back-end systems in 2018, by type Statista, https://www.statista.com/statistics/1025305/service-professionals-worldwide-agents-solve-problems-easily/ (last visited August 24, 2024)
Share of service professionals worldwide who say their organization's agents can easily solve issues with information from back-end systems in 2018, by type [Graph], Salesforce Research, March 19, 2019. [Online]. Available: https://www.statista.com/statistics/1025305/service-professionals-worldwide-agents-solve-problems-easily/