This statistic demonstrates different benefits of using artificial intelligence (AI) in service organizations worldwide in 2018, by level. During the survey, 48 percent of respondents indicated that improved prioritization of agents' work was a major benefit of AI in 2018.
AI benefits reported by service professionals worldwide in 2018, by level
Characteristic
Major benefit
Moderate benefit
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Salesforce Research. (March 19, 2019). AI benefits reported by service professionals worldwide in 2018, by level [Graph]. In Statista. Retrieved July 03, 2024, from https://www.statista.com/statistics/1025291/artificial-intelligence-benefits-customer-service-industry-worldwide/
Salesforce Research. "AI benefits reported by service professionals worldwide in 2018, by level." Chart. March 19, 2019. Statista. Accessed July 03, 2024. https://www.statista.com/statistics/1025291/artificial-intelligence-benefits-customer-service-industry-worldwide/
Salesforce Research. (2019). AI benefits reported by service professionals worldwide in 2018, by level. Statista. Statista Inc.. Accessed: July 03, 2024. https://www.statista.com/statistics/1025291/artificial-intelligence-benefits-customer-service-industry-worldwide/
Salesforce Research. "Ai Benefits Reported by Service Professionals Worldwide in 2018, by Level." Statista, Statista Inc., 19 Mar 2019, https://www.statista.com/statistics/1025291/artificial-intelligence-benefits-customer-service-industry-worldwide/
Salesforce Research, AI benefits reported by service professionals worldwide in 2018, by level Statista, https://www.statista.com/statistics/1025291/artificial-intelligence-benefits-customer-service-industry-worldwide/ (last visited July 03, 2024)
AI benefits reported by service professionals worldwide in 2018, by level [Graph], Salesforce Research, March 19, 2019. [Online]. Available: https://www.statista.com/statistics/1025291/artificial-intelligence-benefits-customer-service-industry-worldwide/