Service organizations AI application areas 2018

Published by
Raphael Bohne,
Jul 6, 2022
This statistic demonstrates the different ways that service organizations worldwide use artificial intelligence (AI) in 2018. During the survey, 81 percent organizations indicated that they use AI to gather basic information like preliminary case information when a customer makes first contact.

Application areas of AI in service organizations worldwide 2018

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Release date

March 2019

Region

Worldwide

Survey time period

November 27 to December 15, 2018

Number of respondents

3,525 respondents

Special properties

customer service agents and decision makers.

Supplementary notes

Multiple answers were possible.
Type of survey and age of respondents not indicated.

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