This statistic illustrates the share of customer service agents worldwide who said they can find all the information they need to do their job on one screen in 2018, by type. During the survey, 62 percent of high performing customer service agents indicated they could find all the necessary information to do their job on one screen.
Share of customer service agents worldwide who said they can find all the information they need to do their job on one screen in 2018 , by type
Type of survey and age of respondents not indicated.
High performers- rate their company's customer satisfaction as excellent
Underperformers- rate their company's customer satisfaction as average or below
Moderate Performers- all other customer service professionals
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Salesforce Research. (March 19, 2019). Share of customer service agents worldwide who said they can find all the information they need to do their job on one screen in 2018 , by type [Graph]. In Statista. Retrieved November 18, 2024, from https://www.statista.com/statistics/1025179/customer-service-agents-worldwide-able-to-get-all-their-info-on-one-screen-to-do-their-job/
Salesforce Research. "Share of customer service agents worldwide who said they can find all the information they need to do their job on one screen in 2018 , by type." Chart. March 19, 2019. Statista. Accessed November 18, 2024. https://www.statista.com/statistics/1025179/customer-service-agents-worldwide-able-to-get-all-their-info-on-one-screen-to-do-their-job/
Salesforce Research. (2019). Share of customer service agents worldwide who said they can find all the information they need to do their job on one screen in 2018 , by type. Statista. Statista Inc.. Accessed: November 18, 2024. https://www.statista.com/statistics/1025179/customer-service-agents-worldwide-able-to-get-all-their-info-on-one-screen-to-do-their-job/
Salesforce Research. "Share of Customer Service Agents Worldwide Who Said They Can Find All The Information They Need to Do Their Job on One Screen in 2018 , by Type." Statista, Statista Inc., 19 Mar 2019, https://www.statista.com/statistics/1025179/customer-service-agents-worldwide-able-to-get-all-their-info-on-one-screen-to-do-their-job/
Salesforce Research, Share of customer service agents worldwide who said they can find all the information they need to do their job on one screen in 2018 , by type Statista, https://www.statista.com/statistics/1025179/customer-service-agents-worldwide-able-to-get-all-their-info-on-one-screen-to-do-their-job/ (last visited November 18, 2024)
Share of customer service agents worldwide who said they can find all the information they need to do their job on one screen in 2018 , by type [Graph], Salesforce Research, March 19, 2019. [Online]. Available: https://www.statista.com/statistics/1025179/customer-service-agents-worldwide-able-to-get-all-their-info-on-one-screen-to-do-their-job/
