This statistic demonstrates the share of customer service agents worldwide in 2018 who received a budget increase last year. During the survey, 69 percent of high performing customer service agents indicate that they received a budget increase last year.
Share of customer service agents worldwide in 2018 who received a budget increase last year
Type of survey and age of respondents not indicated.
High performers- rate their company's customer satisfaction as excellent
Underperformers- rate their company's customer satisfaction as average or below
Moderate Performers- all other customer service professionals
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Salesforce Research. (March 19, 2019). Share of customer service agents worldwide in 2018 who received a budget increase last year [Graph]. In Statista. Retrieved December 21, 2024, from https://www.statista.com/statistics/1025087/customer-service-agents-worldwide-increased-budgets-last-year/
Salesforce Research. "Share of customer service agents worldwide in 2018 who received a budget increase last year." Chart. March 19, 2019. Statista. Accessed December 21, 2024. https://www.statista.com/statistics/1025087/customer-service-agents-worldwide-increased-budgets-last-year/
Salesforce Research. (2019). Share of customer service agents worldwide in 2018 who received a budget increase last year. Statista. Statista Inc.. Accessed: December 21, 2024. https://www.statista.com/statistics/1025087/customer-service-agents-worldwide-increased-budgets-last-year/
Salesforce Research. "Share of Customer Service Agents Worldwide in 2018 Who Received a Budget Increase Last Year." Statista, Statista Inc., 19 Mar 2019, https://www.statista.com/statistics/1025087/customer-service-agents-worldwide-increased-budgets-last-year/
Salesforce Research, Share of customer service agents worldwide in 2018 who received a budget increase last year Statista, https://www.statista.com/statistics/1025087/customer-service-agents-worldwide-increased-budgets-last-year/ (last visited December 21, 2024)
Share of customer service agents worldwide in 2018 who received a budget increase last year [Graph], Salesforce Research, March 19, 2019. [Online]. Available: https://www.statista.com/statistics/1025087/customer-service-agents-worldwide-increased-budgets-last-year/
