This statistic demonstrates the share of customer service agents worldwide who say their interactions with customers are relationship-oriented in 2018, by type. During the survey, 81 percent of high performing customer service agents believed their interactions with customers in 2018 are relationship-oriented.
Share of customer service agents worldwide who say their interactions with customers are relationship-oriented in 2018 , by type
Type of survey and age of respondents not indicated.
High performers- rate their company's customer satisfaction as excellent
Underperformers- rate their company's customer satisfaction as average or below
Moderate Performers- all other customer service professionals
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Salesforce Research. (March 19, 2019). Share of customer service agents worldwide who say their interactions with customers are relationship-oriented in 2018 , by type [Graph]. In Statista. Retrieved November 23, 2024, from https://www.statista.com/statistics/1025070/customer-service-agents-worldwide-relationship-oriented-interactions-customers/
Salesforce Research. "Share of customer service agents worldwide who say their interactions with customers are relationship-oriented in 2018 , by type." Chart. March 19, 2019. Statista. Accessed November 23, 2024. https://www.statista.com/statistics/1025070/customer-service-agents-worldwide-relationship-oriented-interactions-customers/
Salesforce Research. (2019). Share of customer service agents worldwide who say their interactions with customers are relationship-oriented in 2018 , by type. Statista. Statista Inc.. Accessed: November 23, 2024. https://www.statista.com/statistics/1025070/customer-service-agents-worldwide-relationship-oriented-interactions-customers/
Salesforce Research. "Share of Customer Service Agents Worldwide Who Say Their Interactions with Customers Are Relationship-oriented in 2018 , by Type." Statista, Statista Inc., 19 Mar 2019, https://www.statista.com/statistics/1025070/customer-service-agents-worldwide-relationship-oriented-interactions-customers/
Salesforce Research, Share of customer service agents worldwide who say their interactions with customers are relationship-oriented in 2018 , by type Statista, https://www.statista.com/statistics/1025070/customer-service-agents-worldwide-relationship-oriented-interactions-customers/ (last visited November 23, 2024)
Share of customer service agents worldwide who say their interactions with customers are relationship-oriented in 2018 , by type [Graph], Salesforce Research, March 19, 2019. [Online]. Available: https://www.statista.com/statistics/1025070/customer-service-agents-worldwide-relationship-oriented-interactions-customers/
