This statistic shows the result of a 2019 survey among airline passengers regarding their use of customer service at different processing steps in airports worldwide, by type. The results showed that nearly 64 percent of respondents would rather use a automated machine rather than human interaction when it came to checking in.
Use of customer service at different processing steps in airports worldwide in 2019, by type
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OAG. (February 28, 2019). Use of customer service at different processing steps in airports worldwide in 2019, by type [Graph]. In Statista. Retrieved January 30, 2025, from https://www.statista.com/statistics/1023399/customer-service-types-of-processing-steps-airports-worldwide/
OAG. "Use of customer service at different processing steps in airports worldwide in 2019, by type." Chart. February 28, 2019. Statista. Accessed January 30, 2025. https://www.statista.com/statistics/1023399/customer-service-types-of-processing-steps-airports-worldwide/
OAG. (2019). Use of customer service at different processing steps in airports worldwide in 2019, by type. Statista. Statista Inc.. Accessed: January 30, 2025. https://www.statista.com/statistics/1023399/customer-service-types-of-processing-steps-airports-worldwide/
OAG. "Use of Customer Service at Different Processing Steps in Airports Worldwide in 2019, by Type." Statista, Statista Inc., 28 Feb 2019, https://www.statista.com/statistics/1023399/customer-service-types-of-processing-steps-airports-worldwide/
OAG, Use of customer service at different processing steps in airports worldwide in 2019, by type Statista, https://www.statista.com/statistics/1023399/customer-service-types-of-processing-steps-airports-worldwide/ (last visited January 30, 2025)
Use of customer service at different processing steps in airports worldwide in 2019, by type [Graph], OAG, February 28, 2019. [Online]. Available: https://www.statista.com/statistics/1023399/customer-service-types-of-processing-steps-airports-worldwide/
