This statistic shows the result of a 2019 survey among airline passengers regarding their use of customer service at different processing steps in airports worldwide, by type. The results showed that nearly 64 percent of respondents would rather use a automated machine rather than human interaction when it came to checking in.
Use of customer service at different processing steps in airports worldwide in 2019, by type
Characteristic
Automated
Human
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OAG. (February 28, 2019). Use of customer service at different processing steps in airports worldwide in 2019, by type [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1023399/customer-service-types-of-processing-steps-airports-worldwide/
OAG. "Use of customer service at different processing steps in airports worldwide in 2019, by type." Chart. February 28, 2019. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1023399/customer-service-types-of-processing-steps-airports-worldwide/
OAG. (2019). Use of customer service at different processing steps in airports worldwide in 2019, by type. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1023399/customer-service-types-of-processing-steps-airports-worldwide/
OAG. "Use of Customer Service at Different Processing Steps in Airports Worldwide in 2019, by Type." Statista, Statista Inc., 28 Feb 2019, https://www.statista.com/statistics/1023399/customer-service-types-of-processing-steps-airports-worldwide/
OAG, Use of customer service at different processing steps in airports worldwide in 2019, by type Statista, https://www.statista.com/statistics/1023399/customer-service-types-of-processing-steps-airports-worldwide/ (last visited July 22, 2024)
Use of customer service at different processing steps in airports worldwide in 2019, by type [Graph], OAG, February 28, 2019. [Online]. Available: https://www.statista.com/statistics/1023399/customer-service-types-of-processing-steps-airports-worldwide/