Income and revenue of Virgin Australia FY 2015-2019
Passengers and competition
Virgin Australia carried a total of 25.5 million passengers in 2019 over 51.2 billion seat kilometers during 2019, recognizing year on year growth in both areas. By comparison, the company’s nearest rival, national flag carrier Qantas, carried 55 million passengers over 151.4 billion available seat kilometers in the same year. The company also saw continued revenue growth in 2019, recognizing a total revenue of 17.97 billion Australian dollars; the only blip in this growth was a small drop in the 2017 financial year.
Customer satisfaction
Both domestic and international customers of Virgin Australia and Qantas are generally satisfied with the airlines. A 2019 survey revealed that 77 percent of Virgin Australia’s international customers and 80 percent of Qantas’s international customers were satisfied, as well as 80 percent of Virgin Australia’s domestic customers. By comparison, 84 percent of Qantas’s domestic passengers were satisfied with the company.