Customer satisfaction with telecom services 2023, by type

Published by
Federica Laricchia,
Apr 30, 2024
In 2023, pre-paid mobile services had the highest customer satisfaction index among telecommunication services assessed by respondents in Brazil, with nearly 7.8 points. Fixed broadband services scored around 7.4 points.

Customer satisfaction with telecommunication services in Brazil in 2023, by type

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Release date

March 2024

Region

Brazil

Survey time period

July to November, 2023

Number of respondents

72,000 respondents

Age group

18 years and older

Method of interview

Computer-assisted telephone interviews (CATI)

Supplementary notes

* The score ranges from 0 to 10, in which 0 signifies completely unsatisfied/terrible service and 10 represents completely satisfied/excellent service

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Overview

4

Companies

4

Consumption

8

Consumer preferences

6

Advertising

5

Further related statistics

16

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Topics

Telecoms in BrazilSocial media usage in BrazilInternet usage in BrazilInternet usage in Latin America5G
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* For commercial use only

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$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
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$199 USD
per month, billed annually 1
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For teams of up to 5 people
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