In 2019, Copel ranked first in customer satisfaction with fixed broadband availability among broadband internet providers in Brazil, with 8.23 points. The service was rated on a scale from 0 to 10, where 0 represents complete dissatisfaction with the service and 10 represents total satisfaction. Oi, Sky, and Hughes all scored less than 6.2 points. Overall, the most well-evaluated category in fixed broadband services in Brazil was billing.
Customer satisfaction with fixed broadband availability in Brazil in 2019, by provider
only considering states in which the providers had more than 10,000 fixed broadband active accesses
Method of interview
Computer-assisted telephone interviews (CATI)
Supplementary notes
* The score ranges from 0 to 10, in which 0 signifies completely unsatisfied/terrible service and 10 represents completely satisfied/excellent service.
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Agência Nacional de Telecomunicações (Brazil). (February 10, 2020). Customer satisfaction with fixed broadband availability in Brazil in 2019, by provider [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1015019/customer-satisfaction-fixed-broadband-availability-provider-brazil/
Agência Nacional de Telecomunicações (Brazil). "Customer satisfaction with fixed broadband availability in Brazil in 2019, by provider." Chart. February 10, 2020. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1015019/customer-satisfaction-fixed-broadband-availability-provider-brazil/
Agência Nacional de Telecomunicações (Brazil). (2020). Customer satisfaction with fixed broadband availability in Brazil in 2019, by provider. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1015019/customer-satisfaction-fixed-broadband-availability-provider-brazil/
Agência Nacional de Telecomunicações (Brazil). "Customer Satisfaction with Fixed Broadband Availability in Brazil in 2019, by Provider." Statista, Statista Inc., 10 Feb 2020, https://www.statista.com/statistics/1015019/customer-satisfaction-fixed-broadband-availability-provider-brazil/
Agência Nacional de Telecomunicações (Brazil), Customer satisfaction with fixed broadband availability in Brazil in 2019, by provider Statista, https://www.statista.com/statistics/1015019/customer-satisfaction-fixed-broadband-availability-provider-brazil/ (last visited December 22, 2024)
Customer satisfaction with fixed broadband availability in Brazil in 2019, by provider [Graph], Agência Nacional de Telecomunicações (Brazil), February 10, 2020. [Online]. Available: https://www.statista.com/statistics/1015019/customer-satisfaction-fixed-broadband-availability-provider-brazil/
