Brazil: customer satisfaction with internet availability 2019, by provider

Published by
Federica Laricchia,
Jan 18, 2022
In 2019, Copel ranked first in customer satisfaction with fixed broadband availability among broadband internet providers in Brazil, with 8.23 points. The service was rated on a scale from 0 to 10, where 0 represents complete dissatisfaction with the service and 10 represents total satisfaction. Oi, Sky, and Hughes all scored less than 6.2 points. Overall, the most well-evaluated category in fixed broadband services in Brazil was billing.

Customer satisfaction with fixed broadband availability in Brazil in 2019, by provider

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Release date

February 2020

Region

Brazil

Survey time period

July to November 2019

Number of respondents

21,249 respondents

Age group

18 years and older

Special properties

only considering states in which the providers had more than 10,000 fixed broadband active accesses

Method of interview

Computer-assisted telephone interviews (CATI)

Supplementary notes

* The score ranges from 0 to 10, in which 0 signifies completely unsatisfied/terrible service and 10 represents completely satisfied/excellent service.

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