In 2019, billing was the most well-evaluated category in fixed broadband services in Brazil, with 7.2 points. Each service category was rated on a scale from 0 to 10, where 0 represents complete dissatisfaction with the service and 10 represents total satisfaction. Telephone service and problem resolution capacity scored the lowest indexes as both stood below 6.3 points. Unifique, Copel, and Brisanet were among the most well-evaluated fixed broadband internet providers in Brazil.
Customer satisfaction with fixed broadband services in Brazil in 2019, by category
Characteristic
Customer satisfaction score*
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only considering states in which the providers had more than 10,000 fixed broadband active accesses
Method of interview
Computer-assisted telephone interviews (CATI)
Supplementary notes
* The score ranges from 0 to 10, in which 0 signifies completely unsatisfied/terrible service and 10 represents completely satisfied/excellent service.
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Agência Nacional de Telecomunicações (Brazil). (February 12, 2020). Customer satisfaction with fixed broadband services in Brazil in 2019, by category [Graph]. In Statista. Retrieved August 24, 2024, from https://www.statista.com/statistics/1014994/customer-satisfaction-fixed-broadband-category-brazil/
Agência Nacional de Telecomunicações (Brazil). "Customer satisfaction with fixed broadband services in Brazil in 2019, by category." Chart. February 12, 2020. Statista. Accessed August 24, 2024. https://www.statista.com/statistics/1014994/customer-satisfaction-fixed-broadband-category-brazil/
Agência Nacional de Telecomunicações (Brazil). (2020). Customer satisfaction with fixed broadband services in Brazil in 2019, by category. Statista. Statista Inc.. Accessed: August 24, 2024. https://www.statista.com/statistics/1014994/customer-satisfaction-fixed-broadband-category-brazil/
Agência Nacional de Telecomunicações (Brazil). "Customer Satisfaction with Fixed Broadband Services in Brazil in 2019, by Category." Statista, Statista Inc., 12 Feb 2020, https://www.statista.com/statistics/1014994/customer-satisfaction-fixed-broadband-category-brazil/
Agência Nacional de Telecomunicações (Brazil), Customer satisfaction with fixed broadband services in Brazil in 2019, by category Statista, https://www.statista.com/statistics/1014994/customer-satisfaction-fixed-broadband-category-brazil/ (last visited August 24, 2024)
Customer satisfaction with fixed broadband services in Brazil in 2019, by category [Graph], Agência Nacional de Telecomunicações (Brazil), February 12, 2020. [Online]. Available: https://www.statista.com/statistics/1014994/customer-satisfaction-fixed-broadband-category-brazil/
