In 202, the general customer satisfaction with fixed broadband services in Brazil amounted to an average of 6.88 points, up from 6.81 points a year earlier. The service was rated on a scale from 0 to 10, where 0 represents complete dissatisfaction with the service and 10 represents total satisfaction. Among the telecommunication services assessed in Brazil, fixed broadband scored the lowest index.
Customer satisfaction with fixed broadband services in Brazil from 2016 to 2021
Characteristic
Customer satisfaction score*
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* The score ranges from 0 to 10, in which 0 signifies completely unsatisfied/terrible service and 10 represents completely satisfied/excellent service.
Data prior to 2020 was retrieved from earlier releases.
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Agência Nacional de Telecomunicações (Brazil). (March 28, 2022). Customer satisfaction with fixed broadband services in Brazil from 2016 to 2021 [Graph]. In Statista. Retrieved August 25, 2024, from https://www.statista.com/statistics/1014957/customer-satisfaction-fixed-broadband-brazil/
Agência Nacional de Telecomunicações (Brazil). "Customer satisfaction with fixed broadband services in Brazil from 2016 to 2021." Chart. March 28, 2022. Statista. Accessed August 25, 2024. https://www.statista.com/statistics/1014957/customer-satisfaction-fixed-broadband-brazil/
Agência Nacional de Telecomunicações (Brazil). (2022). Customer satisfaction with fixed broadband services in Brazil from 2016 to 2021. Statista. Statista Inc.. Accessed: August 25, 2024. https://www.statista.com/statistics/1014957/customer-satisfaction-fixed-broadband-brazil/
Agência Nacional de Telecomunicações (Brazil). "Customer Satisfaction with Fixed Broadband Services in Brazil from 2016 to 2021." Statista, Statista Inc., 28 Mar 2022, https://www.statista.com/statistics/1014957/customer-satisfaction-fixed-broadband-brazil/
Agência Nacional de Telecomunicações (Brazil), Customer satisfaction with fixed broadband services in Brazil from 2016 to 2021 Statista, https://www.statista.com/statistics/1014957/customer-satisfaction-fixed-broadband-brazil/ (last visited August 25, 2024)
Customer satisfaction with fixed broadband services in Brazil from 2016 to 2021 [Graph], Agência Nacional de Telecomunicações (Brazil), March 28, 2022. [Online]. Available: https://www.statista.com/statistics/1014957/customer-satisfaction-fixed-broadband-brazil/
