In 2023, Apple and Samsung received an American customer satisfaction index score of 81 and 80 out of 100 for cellular telephone/smartphone manufacturers/brands in the United States. Those were the highest scores when compared to other companies.
American customer satisfaction index scores for cellular telephone/smartphone manufacturers/brands in the United States from 2018 to 2023
Characteristic
2018
2019
2020
2021
2022
2023
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
* The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 46 industries (including e-commerce and e-business), more than 400 companies, and various federal or local government services.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
ACSI®. (May 16, 2023). American customer satisfaction index scores for cellular telephone/smartphone manufacturers/brands in the United States from 2018 to 2023 [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1014051/american-customer-satisfaction-index-for-cellular-telephone-makers/
ACSI®. "American customer satisfaction index scores for cellular telephone/smartphone manufacturers/brands in the United States from 2018 to 2023." Chart. May 16, 2023. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1014051/american-customer-satisfaction-index-for-cellular-telephone-makers/
ACSI®. (2023). American customer satisfaction index scores for cellular telephone/smartphone manufacturers/brands in the United States from 2018 to 2023. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1014051/american-customer-satisfaction-index-for-cellular-telephone-makers/
ACSI®. "American Customer Satisfaction Index Scores for Cellular Telephone/Smartphone Manufacturers/Brands in The United States from 2018 to 2023." Statista, Statista Inc., 16 May 2023, https://www.statista.com/statistics/1014051/american-customer-satisfaction-index-for-cellular-telephone-makers/
ACSI®, American customer satisfaction index scores for cellular telephone/smartphone manufacturers/brands in the United States from 2018 to 2023 Statista, https://www.statista.com/statistics/1014051/american-customer-satisfaction-index-for-cellular-telephone-makers/ (last visited July 22, 2024)
American customer satisfaction index scores for cellular telephone/smartphone manufacturers/brands in the United States from 2018 to 2023 [Graph], ACSI®, May 16, 2023. [Online]. Available: https://www.statista.com/statistics/1014051/american-customer-satisfaction-index-for-cellular-telephone-makers/