Usage of smart customer services by China's HNWIs 2019

Published by
Daniel Slotta,
Apr 13, 2021
This diagram shows the functions of smart customer services that were used by China's high-net-worth individuals (HNWI) as of 2019. According to the survey results, 82 percent of the surveyed HNWIs stated to have inquired account information via smart customer services.

Functions of smart customer services that were used by China's high-net-worth individuals (HNWI) as of 2019

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Release date

June 2019

Region

China

Survey time period

2019

Number of respondents

over 3,000

Special properties

HNWIs from China

Method of interview

Questionnaire and personal interview

Supplementary notes

According to the report, high-net-worth individuals (HNWI) refer to individuals owning investable assets worth over ten million yuan.

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