Customer service application vendor share worldwide 2023

Published by
Lionel Sujay Vailshery,
Jun 11, 2024

The leading vendor share of the customer service application market worldwide, Salesforce has been the leader with their cloud-based CRM software. In 2023, Salesforce held a market share of 22 percent, with the closest competitor Microsoft with just under six percent.

Customer service application leading vendor share worldwide from 2023

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Release date

June 2024

Region

Worldwide

Survey time period

2024

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Salesforce.comCloud computingEnterprise softwareSoftware as a Service (SaaS)Digital transformation
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