The number of complaints received by the Royal Mail Group rose gradually from 2016 to 2019. In the financial year ending March 2019, the company had gotten 578,600 complaints, a slight increase compared to the previous year.
Number of customer complaints received by the Royal Mail Group from 2016 to 2019
Financial year ending last Friday in March for each year.
Supplementary notes
** The source adds the following information: "This year, we introduced delivery confirmation for standard parcels for the first time. It was decided that any related Denial of Receipt complaints should be excluded from complaints reporting and KPIs for this year only. 14,274 complaints have therefore been excluded from this figure. All other Denial of Receipt complaints are included."
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Royal Mail. (September 18, 2019). Number of customer complaints received by the Royal Mail Group from 2016 to 2019 [Graph]. In Statista. Retrieved December 22, 2024, from https://www.statista.com/statistics/1006890/royal-mail-customer-complaints/
Royal Mail. "Number of customer complaints received by the Royal Mail Group from 2016 to 2019." Chart. September 18, 2019. Statista. Accessed December 22, 2024. https://www.statista.com/statistics/1006890/royal-mail-customer-complaints/
Royal Mail. (2019). Number of customer complaints received by the Royal Mail Group from 2016 to 2019. Statista. Statista Inc.. Accessed: December 22, 2024. https://www.statista.com/statistics/1006890/royal-mail-customer-complaints/
Royal Mail. "Number of Customer Complaints Received by The Royal Mail Group from 2016 to 2019." Statista, Statista Inc., 18 Sep 2019, https://www.statista.com/statistics/1006890/royal-mail-customer-complaints/
Royal Mail, Number of customer complaints received by the Royal Mail Group from 2016 to 2019 Statista, https://www.statista.com/statistics/1006890/royal-mail-customer-complaints/ (last visited December 22, 2024)
Number of customer complaints received by the Royal Mail Group from 2016 to 2019 [Graph], Royal Mail, September 18, 2019. [Online]. Available: https://www.statista.com/statistics/1006890/royal-mail-customer-complaints/
