The statistic depicts the investment priorities of companies to better the relationship with their customers in Italy in 2018. The CRM (customer relationship management) was indicated by 55 percent as a priority, followed by the customer experience and the General Data Protection Regulation (GDPR).
For the year 2018, what are your investments priorities to improve customer relationships?
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* The source specifies that the companies are mostly based in the north of Italy, 84 percent, and 56 percent work in the B2B market, while 15 percent in the B2C.
The source phrased the question as follows: "Quali sono le priorità per il 2018 sulle quali la vostra azienda sta investendo per gestire più efficacemente il Cliente e tutti i processi correlati?"
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C-Direct Consulting. (June 1, 2018). For the year 2018, what are your investments priorities to improve customer relationships? [Graph]. In Statista. Retrieved July 22, 2024, from https://www.statista.com/statistics/1003397/investment-priorities-with-regard-to-customer-relationship-in-italy/
C-Direct Consulting. "For the year 2018, what are your investments priorities to improve customer relationships?." Chart. June 1, 2018. Statista. Accessed July 22, 2024. https://www.statista.com/statistics/1003397/investment-priorities-with-regard-to-customer-relationship-in-italy/
C-Direct Consulting. (2018). For the year 2018, what are your investments priorities to improve customer relationships?. Statista. Statista Inc.. Accessed: July 22, 2024. https://www.statista.com/statistics/1003397/investment-priorities-with-regard-to-customer-relationship-in-italy/
C-Direct Consulting. "For The Year 2018, What Are Your Investments Priorities to Improve Customer Relationships?." Statista, Statista Inc., 1 Jun 2018, https://www.statista.com/statistics/1003397/investment-priorities-with-regard-to-customer-relationship-in-italy/
C-Direct Consulting, For the year 2018, what are your investments priorities to improve customer relationships? Statista, https://www.statista.com/statistics/1003397/investment-priorities-with-regard-to-customer-relationship-in-italy/ (last visited July 22, 2024)
For the year 2018, what are your investments priorities to improve customer relationships? [Graph], C-Direct Consulting, June 1, 2018. [Online]. Available: https://www.statista.com/statistics/1003397/investment-priorities-with-regard-to-customer-relationship-in-italy/
