Business Process as a Service - MENA

Revenue in the Business Process as a Service market is projected to reach US$2.03bn in 2024.
0.0 dominates the market with a projected market volume of 0.0 in 2024.
Revenue is expected to show an annual growth rate (CAGR 2024-2029) of 11.73%, resulting in a market volume of US$3.53bn by 2029.
In global comparison, most revenue will be generated United States (US$27.06bn in 2024).

Definition:

Business Process as a Service (BPaaS) refers to the type of public cloud service that provides a comprehensive suite of cloud-based solutions designed to streamline and optimize various business processes. BPaaS providers offer a range of services, such as finance and accounting, human resources, customer service, and supply chain management, all delivered through the cloud. The BPaaS market includes the companies that provide these types of public cloud resources and services to individuals, businesses, and organizations. A typical example of this type of service is Accenture BpaaS.

Additional Information:

The Business Process as a Service (BPaaS) market comprises revenue, revenue change, average spend per employee, and key player market shares as key performance indicators. Only revenues that are generated by primary vendors at the manufacturer price level either directly or through distribution channels (excluding value-added tax) are included, and revenues generated by resellers are excluded. Revenues are generated through both online and offline sales channels and include spending by consumers (B2C), enterprises (B2B) as well as governments (B2G). Detailed definitions of each market can be found on the respective page where the market data is displayed.

Key players in the BPaaS market include companies such as Accenture, IBM, Genpact, Deloitte, and Capgemini.

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Payroll processing services, such as ADP Workforce Now, Paychex, and Gusto
Human resources (HR) functions, such as Workday, Oracle HCM Cloud, and BambooHR
Customer relationship management (CRM) services, such as Salesforce, Microsoft Dynamics 365 CRM, and Zoho CRM
Accounting and finance services, such as Intuit QuickBooks Online, Xero, and FreshBooks
Procurement and supply chain management (SCM) solutions, such as Oracle SCM Cloud, SAP Integrated Business Planning (IBP), and Kinaxis RapidResponse

Enterprise software, such as SAP ERP, Oracle Database, and Microsoft SharePoint
Productivity software, such as Microsoft 365, Google Workspace, and Adobe Creative Suite
Private cloud services, such as VMware vCloud Suite, Microsoft Azure Stack HCI, and IBM Cloud Private
Physical data centers, such as those operated by Equinix, Digital Realty, or local providers

The Business Process as a Service (BPaaS) market within the Public Cloud sector in MENA is experiencing mild growth, influenced by factors such as evolving business needs, increased cloud adoption, and the need for cost efficiency among enterprises.

Customer preferences: Businesses in MENA are increasingly prioritizing agility and scalability in their operations, driving a growing interest in Business Process as a Service (BPaaS) solutions within the Public Cloud market. Companies are shifting towards automated workflows and streamlined processes to enhance efficiency, reflecting a cultural emphasis on innovation and responsiveness. Additionally, the rising number of tech-savvy millennials in the workforce is pushing organizations to adopt cloud-based solutions that support remote collaboration and flexible work environments, aligning with evolving lifestyle preferences.

Trends in the market: In the MENA region, the Business Process as a Service (BPaaS) market within the Public Cloud is experiencing a significant shift towards integrated automation and data-driven decision-making. Organizations are increasingly adopting BPaaS solutions to streamline operations and enhance customer experiences, reflecting a broader trend of digital transformation. The demand for scalable cloud services is rising, driven by the need for remote work capabilities and collaboration tools. This evolution is pivotal for industry stakeholders, as it opens new avenues for innovation and competitive advantage while emphasizing the importance of cybersecurity and compliance in a rapidly changing landscape.

Local special circumstances: In the MENA region, the Business Process as a Service (BPaaS) market within the Public Cloud is shaped by unique factors such as diverse regulatory environments and varying levels of technological infrastructure across countries. Cultural emphasis on personal relationships influences customer service approaches, driving demand for tailored BPaaS solutions. Additionally, geopolitical considerations compel organizations to prioritize data sovereignty and compliance, affecting cloud adoption rates. This complex landscape fosters innovation while necessitating robust cybersecurity measures, ultimately differentiating the MENA BPaaS market from others globally.

Underlying macroeconomic factors: The Business Process as a Service (BPaaS) market within the Public Cloud in the MENA region is significantly influenced by macroeconomic factors such as the diversification of national economies, fluctuating oil prices, and varying levels of foreign investment. Countries investing in technology and infrastructure, particularly those diversifying away from oil dependency, are seeing accelerated growth in BPaaS adoption. Additionally, government initiatives promoting digital transformation and public-private partnerships enhance market potential. Conversely, economic instability or restrictive fiscal policies can hinder investment in cloud solutions, impacting overall market performance and adoption rates across the region.

Data coverage:

The data encompasses B2B and B2C enterprises. Figures are based on the money spent at manufacturer price level (excluding VAT).

Modeling approach / Market size:

The segment size is determined through a top-down approach. We use financial statements such as annual reports, quarterly earnings, and expert opinions to analyze the markets. To estimate the segment size for each country individually, we use relevant key market indicators and data from country-specific industry associations, such as GDP and level of telecommunications infrastructure.

Forecasts:

We use a variety of forecasting techniques, depending on the behavior of the relevant segment. The main drivers are the GDP and the level of digitization.

Additional notes:

The data is modeled using current exchange rates. The market is updated twice a year in case market dynamics change. The impact of the COVID-19 pandemic is considered at a country-specific level.

This report presents a comprehensive analysis and additional information on the Technology market, in a PDF format.

Together with platform as a service (PaaS) and infrastructure as a service (IaaS), software as a service (SaaS) is one of the three primary tiers of cloud computing. It allows businesses to redirect resources away from IT hardware, software, and personnel expenses, and towards other business needs. Currently, the most prominent companies in the SaaS market are Microsoft, Salesforce, Oracle, SAP, and Google.